OFFICE & COMMUNICATIONS COORDINATOR

OFFICE DUTIES

• Input and maintain accurate information into CRM database, including invoices, payments, events, news, plus member and committee information.
• Generate, print and mail customer invoices. Call on past due accounts and ensure members are aware of all their benefits.  
• Send member correspondence such as membership certificates and thank you letters.
• Prepares correspondence letters and emails. Create, edit and update spreadsheets and other reports for office staff.
• Answers telephone and direct inquiries to proper personnel or information source.
• Read and route incoming mail and process outgoing mail including postage.
• Greet members and visitors upon arrival.
• Coordinate various office tasks and functions, to ensure office operations run effectively. Tasks include, but are not limited to, front desk management, answering phones, maintaining office supplies, scheduling meetings and appointments, occasional light cleaning, seasonal decorating, etc.
• Schedule conference room rental and assist with setting up the AV system.
• Create and maintain monthly board meeting minutes.
• Perform other duties as assigned.   

• Analyze, manage, and increase social media presence, ensuring an active and innovative presence on established and new social media outlets.
• Serve as the photographer at Chamber events.
• Creation of content for the chamber’s website.
• Creation and distribution of e-newsletters and event invitations.
• Analyze and report on email statistics and social media statistics.
• Review and approve member-submitted events, web leads, and news releases through ChamberMaster (CRM) database.
• Send press releases regularly to The Daily Citizen and other media sources.
• Organize all ribbon cuttings and ground breakings for chamber members.

QUALIFICATIONS

• Excellent communication skills, both written and oral.
• Computer proficiency with Microsoft Office and database software.
• Experience using social media platforms.
• Detail oriented and accuracy required.
• Ability to follow processes and work effectively in a team.
• Knowledge of financial procedures or light accounting experience preferred.
• Degree in business, marketing, or communications a plus.
• Experience using Adobe software or other graphic design software a plus.

• PTO
• Paid sick leave